Please allow the following times for delivery:
Sweden 1 - 2 working days Europe and Japan - 2-3 working days Outside of Europe - 2-5 working days If you're requesting a delivery to a remote location, delivery times can take longer. We work with the following shipping partners: Sweden - PostNord All other eligible countries - UPS We offer full tracking services with all our products. Please contact our customer services at info@peteandharry.com if you have an inquiry on the status of your order. We make reservations for the liability of delays or failed deliveries caused by our suppliers. We also make reservations to adjust prices as presented on Peteandharry.com caused by wrong pricing, technical errors, etc.
Goods are shipped from our warehouses in Sweden. Prices include VAT when ordering to countries inside the EU. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. peteandharry.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
The customer is responsible for any return shipments due to cancelled orders, faulty products, etc.
After making a purchase on peteandharry.com, you will receive an e-mail confirmation of your order. We recommend keeping hold of this message. If you for any reason need to contact the Pete & Harry customer service department, you will be asked to reference this e-mail.