Right to cancel an order

You have the right to cancel any order placed on petaandharry.com within 14 days. Please note that you will need to register your return within 14 days after receiving the product. To be able to register your return you will need your order number and the email address you used when placing the order. To meet the cancellation deadline, it is essential that you register your cancellation request before the cancellation period has expired.

Effects of cancellation

If you choose to cancel your order with us, we will reimburse your payments in full. You can expect your repayment to be sent through no later than 14 days from receiving your cancellation request. We will make the repayment using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. You will not incur any fees as a result of such repayment. We may withhold repayment until we have received the goods back.

You must send back the goods or return them to us no later than 14 days from the day in which the cancellation request was sent. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.